Refund Policy

Thank you for shopping with Pistabella! We strive to provide the best quality pistachios and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns

• We accept returns for items that are defective, damaged, or incorrect within 30 days of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
• Perishable products, such as food items, cannot be returned unless they are defective or damaged.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

3. Exchanges

If you need to exchange an item for the same product, please contact us at support@pistabella.com. Exchanges are subject to product availability.

4. Shipping Costs

• Shipping costs for returning items are the responsibility of the customer unless the item is defective, damaged, or incorrect.
• Shipping costs are non-refundable.

5. How to Start a Return

• Contact us at support@pistabella.com to initiate a return.
• Provide your order number, a description of the issue, and photos if applicable.
• We will provide instructions on how to return the item.

6. Non-Refundable Items

• Gift cards
• Perishable goods (unless defective or damaged)
• Items purchased during clearance sales

7. Contact Information

If you have any questions about our refund policy, please contact us:

• Email: support@pistabella.com
• Phone: [+61 XXX XXX XXXX]

Thank you for choosing Pistabella!